20 minute consultation turnedinto a 2 minute clinical review.
- 42,000 patients covered in NHS general practice
- 10× clinician capacity*
- 4.8/5 average patient satisfaction
Clinician time is trapped in non-decision work.
The plan is made in a ten-minute appointment. Delivering it takes weeks — calls, chasers, recalls, medication checks and paperwork, spread across GPs, nurses, pharmacists and reception.
None of it needs a clinical decision. All of it lands on clinical time. Care gaps stay open, and capacity quietly drains away.
Healthline AICampaignsLiveRunningDay 3 of 5
Statin adherence — Q2 cohort
418 patients · 12 in progress · 263 completed
- Acceptance
- 82%
- Avg call
- 2:14
- Escalations
- 3
Calls this week
1,284+18%
Agent queue
5 agents live
- Sarah MitchellIn call1:23
- James HarperCompleted2:05
- Priya SharmaQueuedNot started
- David ChenCompleted1:47
A layer that keeps caring after the appointment ends.
Healthline sits alongside EMIS Web or SystmOne and turns your clinician-approved pathways into always-on workflows. It reaches patients, gathers what's needed, tracks every status — and brings a clinician in only when a decision is due.
- More capacity per clinicianRoutine execution happens outside the appointment.
- Better continuityEvery status, plan and next step is tracked.
- Clinicians stay in controlHealthline prepares the review; clinicians decide.
Healthline- 01Approved pathways
- 02Outreach & follow-up
- 03Patient responses
- 04Decision-ready review
- 05Clinician decision
- 06Plan carried out
Healthline gathers. Your clinicians decide.
Every approved pathway becomes a structured workflow that ends in a clinician decision.
- 01
You set the pathway
Clinicians approve the guidelines, logic, escalation rules and review criteria. Healthline draws the context it needs — history, medications, appointments — from EMIS Web or SystmOne.
PathwayApprovedHeart-failure monitoring
- Check-inWeekly · voice call
- Weight gain over 2 kg in a weekEscalate
- Breathless at restEscalate now
- Medication adherenceConfirm and record
Patient context fromEMIS WebSystmOneSigned off by the practice’s clinical lead
- 02
Healthline reaches out
Agents call or text patients at a time that suits them. They ask, explain, check and chase — in plain English.
Live call · voice01:12- Hi John, it's Healthline for your GP practice with your weekly heart check-in. Have you weighed yourself today?
- Yes — 84.6 kilos.
- Thanks. How's your breathing compared with last week?
- Worse on the stairs.
VoiceSMS - 03
A decision-ready case arrives
Responses become a structured case: what's happening, what's missing, what's changed and what needs action. Red flags escalate immediately.
Heart-failure monitoringEscalateJMJohn M. · 71 · NYHA IIReached by voice · responded in full- Weight change (7 days)
- +2.4 kg ↑
- Breathlessness
- Worse on exertion
- Medication adherence
- Confirmed
Weight-gain rule triggered — escalated for clinician review
Structured case ready for Dr Patel to review and action.
- 04
You decide. Healthline does the rest.
Review the summary, recommendation and audit trail in about two minutes. Healthline carries out the plan you approve.
Clinician decisionActioned1 min 52 sfrom opening the case to a decision
- Call completed · voice
- Case structured
- Escalated · weight-gain rule
- Reviewed by Dr Patel
- Same-week review booked
- Patient updated by SMS
Full audit trail on every interaction.
Clinician time per case — information-gathering becomes a two-minute review.
An agent for every pathway on your list.
Each agent runs a clinician-approved pathway end to end — by voice, text or video — and returns a structured case your team can action.
- Voice AI & IVRNatural phone calls, plus inbound IVR
- Two-way SMSText conversations with AI replies
- AI video avatarsFace-to-face consultations on a video call
Between appointments
- Recall & remindersSMSAnnual LTC reviews, BP checks, immunisations
- Medication adherenceVoiceStatins and antihypertensives — adherence and tolerance
- Long-term condition monitoringVoiceHeart failure and COPD — early deterioration
- Screening & preventionSMSCVD, cervical and bowel screening — invite and book
- Structured medication reviewsVoicePolypharmacy and CKD — decision-ready SMRs
- Post-discharge & post-opVoicePost-MI and post-operative recovery — red flags
- Frailty & annual health checksVoiceOver-75s and care-home residents — annual reviews and falls risk
- Test results & follow-upSMSRoutine results, repeat bloods and overdue monitoring
Front door
- Intake & care navigationSMSOne structured intake on every channel, routed to the right clinician
- Specialty-aware historySMSStructured, editable history with red-flag questions that escalate
Better care and a stronger top line are the same motion.
When information-gathering moves outside the appointment, every part of the practice feels it.
More capacity, same team
Clinicians review structured cases instead of gathering information, so the same team safely covers far more of the list.
Healthier populations
Recalls, screening and long-term condition monitoring reach your whole list, catching deterioration early.
Stronger QOF achievement
Completed reviews are documented and SNOMED-coded, so the care patients are due counts towards QOF and the PCN DES.
Time back for the team
Chasing, reminders and non-responders come off the desks of GPs, nurses, pharmacists and reception.
Safer by design
Red-flag rules escalate immediately, clinicians make every decision, and every interaction is audited.
Patients who engage
Patients reply on the channel they prefer, at a time that suits them.
Built in the UK, with clinicians.
Patient data is handled to NHS standards and stays in the UK — and every clinical decision stays with your team.
- Integrates with EMIS Web and SystmOne
- Clinician oversight on every decision
- Full audit trail on every interaction
- Red-flag escalation rules your clinicians approve
NHS DSPTData Security and Protection Toolkit
DTACDigital Technology Assessment Criteria
DCB0129Clinical risk management
Cyber Essentials PlusIndependently assessed cyber security
MHRARegistered Class I medical device
UK GDPRUK data protection
Ready when you areLet's close the loop on patient management.
See what structured outreach surfaces in your patients. Twenty minutes, no obligation.